GENERAL SHIPPING INFO

• Orders generally ship within 1-3 business days of receipt. Once shipped, orders generally take 2 business days in transit to reach their destination. The default shipping method (UPS Ground Saver, Ground, or 2 Day Air) will depend on your location, but is selected to arrive in 2 transit days to avoid melting.
• During peak season orders may take an extra 1-3 business days to fulfill.
• We use UPS to fulfill all shipments, and we currently only ship to the continental United States, Hawaii and Alaska. 
• Please note that UPS does not deliver to PO Boxes or APO / FPO addresses. We are unable to ship to PO Boxes or APO / FPO addresses at this time.
• If you elect to upgrade to UPS Next Day shipping, please note that this will only shorten the transit time once the package has shipped. 

SHIPPING CHOCOLATE IN WARM WEATHER

Chocolate is easily damaged by heat and sunlight. We take every precaution to ensure your chocolate reaches you in perfect, delicious condition!

• When temperatures require it, we always include an ice pack and insulation to prevent melting during transit.
• During warm weather months, we do not ship on Fridays, to avoid chocolate shipments melting over the weekend. During these months, any orders received after 11:59 PM ET on Tuesday may ship the following Monday.
• We highly recommend shipping your chocolate to an address where someone is available to receive it in a timely fashion in order to avoid any damage. Even sitting out on a porch for a few hours can cause damage in warm weather.

Even with every precaution, very warm weather sometimes means we are unable to ship your chocolate as quickly we normally would.

• We may need to delay your shipment up to a week to avoid a heat wave, or to avoid having it sit in a warm warehouse over the weekend. If your order needs to be held, you will receive an email notification.
• In some cases, it is simply too hot to ship chocolate. If we cannot fulfill your order in a timely manner because of extreme heat, your order will automatically be cancelled and refunded, and you will receive an email notification.

UPS INFORMATION

• UPS makes home deliveries Monday through Saturday to residential addresses. No deliveries are made on legal holidays. For more information about UPS, please visit the UPS website.
• The default shipping method will vary based on the shipping destination, to ensure that packages will generally not be in transit more than 2 days. For faster delivery, we offer Next Day Air shipping, at an additional cost.

INTERNATIONAL ORDERS:

At this time, we are only able to ship to destinations in the United States. We do not ship internationally. Email info@tazachocolate.com to find Taza at a store near you!

If you are ordering from another country for shipment to an address in the United States, please note that we only accept credit cards that support AVS (address verification system). Many banks outside the United States do not issue cards that support AVS; please contact your bank to verify AVS support on your credit card.

 

SHIPPING POLICY:

Thank you for visiting and shopping at Fresh Heritage.

Following are the terms and conditions that constitute our Shipping Policy and Return Policy.

FREE SHIPPING ON U.S ORDERS OF $49 AND ABOVE (excluding wholesale).

We ship with USPS and include tracking info with each order.  

Check your inbox or spam folder for an email from FreshHeritage.com to stay up to date on the status of your order.

By completing a purchase with Fresh Heritage you are agreeing to our processing time, shipping & delivery terms.

 

 

SHIPMENT PROCESSING TIME:

We ship and process orders five days a week (Monday through Friday). We are always working hard to make sure that you receive your order as quickly as possible.

Please allow 1-3 business days to process your order. After your order is processed, it will be shipped and delivered per the shipping option selected at checkout.

Keep in mind that during holidays there may be a slower turn around for orders to be processed & shipped.

If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order. Courier delays are out of our control once orders have left our warehouse.

For U.S orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery. 

You may track your order at anytime using the USPS Tracking number Fresh Heritage sends to you once your order has been processed and shipped.

By completing a purchase with Fresh Heritage you are agreeing to our shipping and delivery policy.  Shipping fees are non-refundable.

 

 

SHIPMENT LOST OR STOLEN:

If at any time you see that the tracking status reads as "delivered", but you haven't received it, we recommend checking with your neighbors, members of your household, or your front office (if applicable) to see if it was accidentally delivered somewhere nearby.

The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at Support@FreshHeritage.com and we'll be happy to help. 

NOTE: Please make sure to also enter the correct shipping address at checkout – include your street number and name, apartment or suite number, city, state, and zip code. 

 

 

SHIPMENT DAMAGED:

If you received your order damaged, please contact us at Support@FreshHeritage.com and we will be happy to assist. 

Please save all packaging materials and damaged goods.  You can also checkout our return policy for more details. 

 

 

SHIPMENT CONFIRMATION & ORDER TRACKING:

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.  The tracking number is typically active within 24 hours.

All packages are shipped USPS. 

 

 

SHIPPING TO P.O BOXES, APO OR FPO ADDRESSES:

Fresh Heritage ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

 

 

I RECENTLY MOVED OR USED THE WRONG ADDRESS:

If you need to update your shipping address, log into your account to update your shipping address or email Support@FreshHeritage.com. Be sure to update your billing address too (if that’s changed). All future orders will go to your new address.  

NOTE: It is important that you notify us of any changes as quickly as possible since we are not able to reroute a shipment once it has been processed and shipped. Any address changes made after your order has been shipped, will apply to your next shipment.  

If you need to track down a package, please provide your tracking number to the shipment courier and ask that they reroute or hold your shipment for you for an order that was shipped to the wrong address.

USPS: 1-800-275-8777

 

 

INTERNATIONAL SHIPPING, CUSTOMS OR VAT TAXES:

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Fresh Heritage.

In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Fresh Heritage ships your package DDU, "duties and taxes unpaid". SWANK blue does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer.

In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package. 

 

 

WHAT COUNTRIES DO YOU SHIP TO:

• US
• Canada
• United Kingdom
• Europe
• Australia
• New Zealand 

 

 

HOLIDAY SHIPMENTS: 

To ensure that you receive your package by December 24th, please place your order by these dates before the 12 PM EST cut off:

UNITED STATES - (excluding Hawaii & Alaska)

USPS Free or Standard Shipping - December 13th, before 12 PM EST

USPS Priority Mail Shipping - December 19th, before 12 PM EST